eBay Feedback and People Hell Bent on Spoiling Your Day

eBay Feedback and People Hell Bent on Spoiling Your Day Articles by Avril Harper™

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eBay Feedback and People Hell Bent on Spoiling Your Day by Avril Harper

It doesn’t take much to upset me on eBay, but once the upset cools down I’m left wondering why many eBay buyers and sellers work so hard to cause hurt to their fellow man, why can’t people be nice to one another and, in the end, do the minor insults and destructive criticisms we all receive from time to time really matter one iota?

Yes, I'm on my high horse again, but with very good reason. Actually two very good reasons.

Reason #1

Look at this eMail I got today:

‘Still waiting for this. If I don’t get it fast I’m reporting you!’ That’s it, nothing more, just: ‘Still waiting for this. If I don’t get it fast I’m reporting you!’

Waiting for what? And to whom will I be reported?

This person could be waiting for a reply to an email, waiting for his product, waiting for a refund, waiting for lots of different things. But he is threatening to report me to someone! Who can that someone be?

I began to flap, panic, I checked my mail for unanswered questions, checked all my email boxes in case someone had requested a refund that I had overlooked, I even checked my eBay accounts for negative or neutral feedback, just in case it was PayPal or eBay who would hear about me next!

An hour later I’d found nothing to clarify the problem, by which time I was really in a panic, then I had another idea. I sent the enquirer an email, saying: ‘What are you waiting for? I have fulfilled all orders, issued all refunds, answered all emails. Can you be more specific please and help me sort out the problem as soon as possible?’

Two minutes later came the reply: ‘Feedback, it’s feedback I’m waiting for, I paid you this morning and I haven’t had feedback yet’.

Oh dear, an hour wasted and all this idiot wanted was another Brownie point on his score card. I don’t actually leave feedback first, I wait until feedback has been left for me, but this was a one-in-a-million and very difficult customer, so I left feedback for him right away. If he leaves a negative, so be it!

Moral of the story: don’t panic as I just did, just ask the other person to be more explicit! It’s fast, simple, and it works every time.

Reason #2

Yesterday a subscriber emailed and told me she thought her language and writing skills were poor and prevented her writing quality titles and descriptions for products she had listed on eBay. She was upset, she said, because another eBay member had corrected her on several grammatical and language mistakes in her listings. I checked and found nothing much wrong at all with her listings, and I told her so right away.

For most potential bidders it really doesn’t matter that you get the odd comma in the wrong place, or you use ‘there’ when you really meant ‘their’, or you use : instead of ;! It really doesn’t matter at all, in moderation.

But there will always be people keen to pick you up on even the tiniest mistake, people you must learn to live with, otherwise you’ll spend time worrying about things that don’t really matter – to most people at least!

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