What they see and the
service they receive will not be distorted by who they are or what
influence they have over staff! It’s a bit like role-playing
or acting where the make-believe session is designed to resemble the
real life experience as closely as possible.
Employees who know
they’re being watched tend to perform better, hence the preference
for a mystery shopper who appears like any other customer and will
be treated exactly the same.
So mystery shoppers
evaluating high street shops and supermarkets pretend to be genuine
customers, and will select goods, ask questions, approach staff,
visit the toilets, eat in the cafeteria, and go through the checkout
in the same way as everyone else. No-one will know who they
are or what they are really doing, not even management.
The great thing about mystery shopping is that you can often work
hours that suit you best. And you’ll even find our advice
helps you pick and choose jobs you’ll really enjoy and even the
goods you want to take home free.
